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Help Desk

It is important to collect the needed information before calling the support staff. This information will vary depending on the who is having the issue.

For a tester

  • Study Number
  • Serial Number
  • Location

For a remote facility

  • Study Number
  • Facility ID

For a client

  • Study Number
  • Client Services Representative

To contact our support staff please call (800) 642-3141.